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While they bring the item inside, unpack it and put it into position in the room you would like.
You will be informed in advance of your delivery occurring and we will ask you if there are delivery issues, we need to be aware of e.g. parking, or difficult/tight access.
All our delivery teams have been trained in the relevant hygiene and delivery protocols. Gloves and face masks can be always worn, and they will be sanitising using alcohol-based gel before and after each delivery.
Louise on 07733 104366 or by email enquiries@studiolbi.com
I have received my order but would like to return it, what should I do?
If you're not happy with your purchase, please follow these steps:
Once received, we'll refund you in full. Please note we do not cover the cost of posting back the unless your item is damaged.
Please note with if you would like to return the lighting, there will be a 40% restocking fee, unless the item is damaged, then we organise a replacement for you.
If you live outside the UK and would like to purchase one of our products, you can:
Complete the contact us form with your enquiry.
Where is my item? I haven't received a dispatch notification
For Lighting:
Our lights are dispatched via a 3rd party supplier and some stock can take anywhere between 1-12 weeks dependent on availability. For a more accurate estimation. Contact enquiries@studiolbi.com and we'll be happy to help.
For Cushions, Accessories and Footstools:
We strive to process and dispatch all items within 3-5 business days of order placement. If it has been longer than this, please send us an email at enquiries@studiolbi.com and we'll be more than happy to look into this with urgency.
Will my lighting purchases come with a bulb?
Yes, all lighting purchases will include a bulb. If you receive your light without a bulb, please contact info@studiolbi.com